When a new Microsoft Dynamics 365 release comes out I like to make a list of all the areas that changed, features added, etc. I’m a list type person so getting organized around this list helps me ensure I’m aware of, and at a minimum, do some research on each one to gain some familiarity. Today, I found myself making my list for the latest release. Yes, I’m a little behind but still moving forward so that’s a positive!
Since I made the list, I thought I would share it with you so we can take this journey together. Here goes:
- Activity Timeline
- Activity Management
- Connected Field Service
- Customer Service Hub
- Live Assist for Dynamics 365
- Microsoft Social Engagement
- Mobile Experiences
- Mobile Offline
- Resource Scheduling
- Resource Scheduling Extensibility
- Resource Scheduling Optimization
- Unified Interface
- Application Module and Designer
- Customer Engagement Portals
- Dynamics 365 Connector for LinkedIn
- LinkedIn Sales Navigator
- Unified Service Desk
- Virtual Entities
- Application Platform Separation
- Business Process Automation
- Customer Insights – Segmentation
- Customer Insights – Data Connector
- Customer Insights – Predictive Match
- Customer Insights – Predictive Scoring
- Data Export Service
- Dynamics 365 Data Integration
- Multi-Select Option Set
- Organization Insights
- Productivity and Relationship Insights
- Security Enhancements
- Web Client Visual Refresh
You can review and monitor the Dynamics 365 Roadmap and What’s New area of Microsoft Docs for similar and additional information on each of the changes. You can also spin up a new trial and have a look at each of the areas to see if you can discover whats changed.
Feel free to add anything I missed in the comments area. I look forward to hearing from you.
Thanks Donna. Personally cant wait to get the features to my CRM online… not sure when they got rolled out to Europe but hope soon! 🙂
Hi Donna! Do you have any knowledge or insight as to when version 9 will be available for on-premise installations? I can’t seem to find that information anywhere!
Hi Amanda, That’s a good question and I haven’t hear much rumbling in the community about it. I think there remain several OnPremise deployments not yet on Dynamics 365. I also know that a significant number of OnPremise deployments are moving to Dynamics 365 Online when they are ready to upgrade vs upgrading their OnPremise deployments.
Is there a particular feature that you are looking forward to being available for OnPremise?
The best advice I can provide, at this time, is to look at historical behavior, over the last couple of years, to identify the number of months that past before the online release was made available to OnPremise.