Check out the Business Process Flow article I wrote for the Microsoft MVP Award Program Blog
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Sharing my Journey with Microsoft Dynamics 365 Business Solutions
Check out the Business Process Flow article I wrote for the Microsoft MVP Award Program Blog
Donna Edwards 
Hi Donna, nice article.
I particularly like the way you have explained Phone to Case process.
Keep it up.
Thank you for sharing! Article explains new Microsoft Dynamics CRM 2013 funcionality opportunities in a well-structured way.