Microsoft Dynamics CRM 2011 Books

Over the past couple of weeks, I’ve responded to several inquiries regarding books available for CRM 2011.  When that occurs, I know it is time for a blog article.

There are many amazing number of Dynamics CRM 2011 books available today.  I’ve reviewed several, was Lead Author for one, didn’t know some of them existed and know that each delivers practical yet insightful information that will help you master the Dynamics CRM 2011 application.

Below is a consolidated list with links and a summary for each.  The list is in no particular order.

The CRM Field Guide

Of course I have to list the book that I helped author first Smile  I was the Lead Author on this book and identified 80% of the topics covered, selected authors for each topic based on their focus, created the project plan, managed to it, worked with the authors to get their content to the publisher….. and the end result is an amazing book packed full of information that you won’t find in any other CRM 2011 book.  Why, because it is written by 19 CRM MVP authors.  Each chapter provides the reader with lessons learned in the field, knowledge gained from years of experience and tips that will position you to CRM like an MVP.

Microsoft Dynamics CRM 2011 Administration Bible

Written by Matt Wittemann and Geoff Ables; a book you can turn to when you need good how-to advice on the features of CRM 2011.  You can read more about the book in my review on Amazon by simply selecting the Customer Review link on the page.

Microsoft Dynamics CRM 2011 New Features

Written by Jim Wang, Darren Liu; walks you through creating a real world Dynamics CRM project.  You can read more about the book in the review I wrote.

Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

Written by Dynamics CRM MVP Neil Benson; contains a plethora of information relevant to helping you pass the Dynamics CRM MB2-866 exam to include a practice exam.  I’ll be surprised if you absorb the information in this book and get a perfect score on the practice exam yet don’t pass the certification exam.

Microsoft Dynamics CRM 2011: Dashboards Cookbook

Written by Dynamics CRM MVP Mark AuCoin; provides you with everything you need to become the Master of CRM Dashboards.

Microsoft Dynamics CRM 2011 Application Design

Written by Dynamics CRM MVP Mahender Pal; targeted at individuals who would like to learn more about extending CRM to include using the newest customization features, creating custom modules using site map customization, use the developer’s toolkit to build plugins, create a web applications in Silverlight and create mobile applications with Mobile Express.

Building Business with CRM

Written by Dynamics CRM MVP, Richard Knudson; a definitive guide on building CRM 2011 Processes to include using dynamic values on the fly, get the most from the Workflow designer, query CRM data from your Dialogs, work with child Dialogs and Workflows, deep-dives and hidden gems of CRM Processes, and downloadable step-by-step exercises for hands on learning

Microsoft Dynamics CRM 2011 Unleashed

Written by Marc J. Wolenik, Damian Sinay and Rajya Vardhan Bhaiya; a good reference guide for getting started with Dynamics CRM 2011.

Working with Microsoft Dynamics CRM 2011

Written by Mike Snyder, Jim Steger, and Kristie Reid; provides hands-on insights for customizing CRM in your organization—with or without programming.

Microsoft Dynamics CRM 2011 Step by Step

Written by Mike Snyder, Jim Steger, and Brendan Landers; easy-to-follow lessons to master the fundamentals of Dynamics CRM 2011 to include downloadable, and ready-made practice files.

Microsoft Dynamics CRM Online 2011 Quick Reference

Written by Edward Kachinske, Timothy Kachinske, and Adam Kachinske; the title says it all. Explores end-user features in CRM Online 2011 and includes step-by-step instructions, tips & tricks, and expert advice from some of the country’s top CRM consultants

Maximizing Your Sales with Microsoft Dynamics CRM 2011

Written by Edward Kachinske, Timothy Kachinske, and Adam Kachinske; targeted for Sales Professionals and other CRM Users who want to learn how to get the most from the application when working with Accounts, Contact, Opportunities, Reports and more.

Dynamics CRM Deep Dive: Security

Written by Dynamics CRM MVP Mitch Milam, a deep dive into all aspects of security related to the Microsoft Dynamics CRM 2011 application

Silverlight + CRM

Written by Dynamics CRM MVP, Dave and Julie Yack; targeted for developers who want to learn more about the capabilities of Silverlight and CRM 2011.

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours

Written by Anne Stanton; 24 lessons of one hour or less will help you become familiar with and learn more about the Dynamics CRM 2011 feature set.

This list includes books available at the time of this writing.  I will work to keep it updated as new books become available.



  1. Thanks for collating Donna, I have bought several of these all ready with the CRM Field Guide book being my most reference e-book ( great job on that one). I didn’t realise Richard Knudson had also written a book, but I went to buy it and it’s paper only and e-books are the way to go as my desk is full up with so many reference books.
    Scott Jackson UK

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