CRM 2011 E-mail Router Installation

I recently had the opportunity to install a CRM server and ran across an issue I hadn’t previously experienced when installing the E-mail Router. 

During the first few steps of the CRM Wizard installation process, you will encounter a screen where CRM identifies any prerequisite applications required for installing the server.  One of the required components for the E-mail Router installation is Microsoft Application Error Reporting and when I selected the Install button


the component failed to install.  That was a new one for me so I launched an Internet search on the error and came across this post which pointed me in the right direction for a solution.  If you run into this issue, you should be able to address it by taking the following steps:

  • Open the Control Panel
  • Go to Programs, Programs and Features
  • Select Microsoft Application Error Reporting from the list of Programs / Features
  • Select Repair from the top navigation menu


Once the repair is complete, you should be able to move forward with the installation.   I hope this helps if you run across this issue.


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