Since this is the beginning of a new decade, it seems appropriate to reminisce a little. Reminiscing about Microsoft Dynamics CRM takes me back to the early days of Microsoft CRM 1.2 well before the days of the Dynamics line of business.
For those of us fortunate to have worked with the initial release of CRM 1.2, we sometimes catch ourselves giving each other a knowing glance that conveys more than words. As is the case with most early releases, the product left its mark on many of us who were fortunate enough to be in a position to implement, maintain, integrate and configure the application for use. There were times when it was simply downright painful and sometimes seemed impossible to identify or find workable solutions to meet specific needs. However, we worked through the issues, saw the product potential, were confident of Microsoft’s commitment, and knew things would improve.
So here we are today, with Dynamics CRM 4.0 (Online and On Premise), the Dynamics CRM Outlook Client, CRM Mobile, CRM Accelerators, SQL Reports, XRM, several 3rd Party Partner add-ons like Scribe, Experlogix, ExactTarget, more than 1 Million users, and the list goes on and on. Not only do we have all of these great new features and products available to us, but we also have incredible resources for accessing information, obtaining training, getting immediate answers to our questions and resolutions to overcome issues.
My hat’s off to the Microsoft team and all those who have and continue to contribute to the product’s success. You’ve all done a terrific job! I feel fortunate to be along for the ride and have the opportunity to contribute.